WioCare ("we", "us", or "our") operates a digital healthcare platform that connects patients with doctors and provides AI-assisted health services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform. By using WioCare, you agree to the terms described in this policy.

Personal Information

• Full name, email address, phone number, and date of birth
• Profile photo and identity verification documents
• Payment and billing information (processed securely via third-party providers)

Health Information

• Medical history, diagnoses, prescriptions, and lab reports you upload or share
• Vitals, symptoms, and other health data entered on the platform
• Records of consultations, appointments, and communications with doctors

Technical Information

• Device type, browser, IP address, and operating system
• Usage patterns, page views, and interaction logs for performance monitoring

Location Information (only for on-demand, location-based services)

• Live GPS location is collected only when you actively use Sample Collection, Medicine Delivery, or Ambulance services — and only while that specific request is in progress.
• We use it to match you with the nearest provider, show you a live map and accurate ETA, and help the technician, delivery rider, or ambulance crew reach your exact location.
• Location is accessed only through your device permission. You may decline or revoke it at any time, but these specific services cannot function without it.

Earlier versions of WioCare did not collect location at all — it was added solely to deliver these doorstep and emergency services. As a patient, we never track your location in the background or when no request is active, we never sell it, and we keep it only as long as needed to complete and document your request. (Service providers — drivers, collection technicians — have a different, clearly disclosed location arrangement while on duty; see the "Service Provider Apps" section below.)

• To provide, maintain, and improve our healthcare services
• To connect you with licensed doctors and facilitate appointments
• To generate AI-assisted health insights and recommendations
• To send appointment reminders, health alerts, and service notifications
• To comply with legal obligations and prevent fraudulent activity
• To locate you for on-demand services (Sample Collection, Medicine Delivery, Ambulance), dispatch the nearest provider, and show live tracking — only while such a request is active

We do not sell your personal or health data. We may share your information only in the following circumstances:

• With doctors and healthcare providers you consult through our platform
• With trusted third-party service providers who assist in operating the platform (e.g., cloud storage, payment processing)
• When required by law, court order, or government authority
• For on-demand services, your live location and contact details are shared with the assigned technician, delivery rider, or ambulance crew (and, for ambulances, the receiving hospital) only for as long as needed to reach and serve you
• With AI processing partners (OpenAI, Google Gemini) who help generate AI-assisted health insights and recommendations you request, using only the specific health data needed to answer your query

We will never sell, rent, or trade your personal or health information to advertisers or data brokers.

• All health data is encrypted both in transit (TLS) and at rest
• Access to your health records is strictly limited to you and the doctors you authorize
• We follow industry best practices and applicable health data regulations to secure your medical information

We retain your personal and health data for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your data within 30 days, except where retention is required by law (e.g., medical record regulations).

• Access: You may request a copy of the personal data we hold about you
• Correction: You may update or correct inaccurate information through your profile settings
• Deletion: You may request deletion of your account and associated data
• Portability: You may request an export of your health records in a standard format

To exercise any of these rights, contact us at support@wiocare.com.

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You may disable cookies in your browser settings, but some features of WioCare may not function properly without them.

WioCare integrates with the following types of third-party services, each governed by their own privacy policies:

• Firebase (Google) — authentication, database, and cloud storage
• Payment gateways (bKash, SSLCommerz) — payment processing
• Agora — video consultation infrastructure
• LLMs — our AI processing partners, OpenAI and Google Gemini, help generate health insights and chat responses using relevant health data you share

WioCare is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

• End-to-end encryption for all sensitive data transmissions
• Role-based access controls ensuring only authorized personnel can access your data
• Regular security audits and vulnerability assessments of our platform

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top and notify you via email or an in-app notification if the changes are significant. Continued use of WioCare after changes take effect constitutes your acceptance of the updated policy.

In addition to the patient app, WioCare offers apps for service providers — ambulance drivers, hospital/lab staff, and pharmacy staff. If you use WioCare as a service provider, this section describes the additional data we collect from you and the patient data you are entrusted with.

Driver Location (different from patient location)

• While you have an active trip, your device's live GPS location is captured continuously (approximately every few seconds) and shared with the requesting patient and, where applicable, the receiving hospital, so they can track the ambulance in real time.
• While you are marked available for dispatch, your position is refreshed periodically (approximately every 10 minutes) to match you with nearby requests and show accurate ETAs.
• In the driver app, location sharing may continue while the app is in the background — but only for the duration of an active trip. It stops when the trip ends or you go off duty.

Provider Identity & Verification (KYC)

• Drivers: name, date of birth, National ID (NID), driving licence details, vehicle registration and fitness documents, profile photo, and an emergency contact — collected for identity verification, passenger safety, and legal compliance.
• Hospital, pharmacy, and ambulance staff accounts: name, email address, and assigned role, created by the owning facility.

Provider Financial Data

• Wallet balances, earnings, per-trip/per-order settlement records, and payout (withdrawal) requests are maintained so you can be paid for completed services.

Patient Data You See as a Provider

• To fulfil an assigned request, providers see only the patient details needed for that request — such as name, phone number, pickup/delivery address and location, ordered tests, or an uploaded prescription.
• Providers are contractually bound to keep patient information confidential and use it solely to fulfil the assigned request. Access ends when the request is completed or cancelled.

Provider accounts are provisioned by WioCare or the owning facility. You can delete your provider account directly in the app (Settings → Danger Zone), from our Account & Data Deletion page, or by contacting support@wiocare.com.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please reach out to our Privacy team:

contact@wiocare.com